About Click Maids
What services does Click Maids offer?
Deep Cleaning
Regular Cleaning
House Cleaning
Seasonal Cleaning
Apartment Cleaning
Move out Cleaning
What cleaning products do you use?
We use cleaning products that are safe for the environment and your pets. They’re tough on dirt but gentle on your home. Got a preference, like no scents or allergy concerns? Just let us know, and we can customize our products to fit your needs.
Are your team members fully insured and bonded?
Yes, we’re fully insured and bonded. Protecting your home and belongings is our top priority, and we’re proud of our team’s professionalism. If you have any questions or concerns, please reach out.
Service Quality
Is it safe to have a cleaner in my home?
Yes, hiring Click Maids is totally safe. Our crew is insured, background checked, and follows all safety guidelines.
What if I am not satisfied with my clean?
If you’re not satisfied with our cleaning work, please let us know right away. We guarantee our service and will correct any issues. We’re happy to do touch-ups, re-clean areas, or find another solution to ensure your satisfaction.
What if something gets broken when my home is cleaned?
Let us know right away if anything gets damaged during our cleaning. We take responsibility for any damage our team causes and will make things right. We’ll either repair the item, replace it, or reimburse you for the cost. We want to make sure you’re not stressed about this.
Scheduling Bookings
What time will the Click Maids team be at my home?
Once you book your appointment, we’ll send you a confirmation with the exact time. If you’ve already scheduled something, take a look at your confirmation email or give us a ring, and we’ll let you know when our team will be there.
How do I book a cleaning service?
Booking is easy! Give us a call, use our online form, or send a text. We’ll help you choose the perfect option, find a time that works, and handle all the details. Quick, simple, and stress-free.
What if my cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday, we will contact you in advance to confirm whether you’d like to keep your appointment as is or reschedule it for another day. Just let us know your preference, and we’ll handle the rest.
Service Details
Do I need to provide any cleaning supplies or equipment?
Don’t worry, we’ll take care of it. Our cleaners come prepared with quality supplies and equipment. If you have a preferred product, let us know and we’ll use it.
Do I have to do anything before the cleaning?
You don’t have to lift a finger to get ready! Just stash away any valuables or personal items you want to keep private. We bring all our own cleaning stuff and handle the rest. If you have spots you want special attention on, let us know before we arrive.
How do I pay for my cleaning service?
We accept e-transfers, credit cards, or cash; whichever works best for you. Just let us know your preference when booking, and we’ll take care of it.
Do I have to be home when you clean?
It’s totally up to you! Many customers enjoy returning to a spotless home after being out. Just ensure we have access; a key, code, or someone to let us in and we’ll take care of the rest. Staying home during the cleaning is also perfectly acceptable.
Cancelation
What is your cancellation policy?
We get that plans change. If you need to cancel or reschedule, please let us know at least 24 hours in advance. That way, we can offer the slot to someone else. Late cancellations might incur a fee, but we’re always happy to discuss your situation.
Who do I contact if I want to change or cancel my cleaning?
Need to change or cancel your cleaning? Just call or text us; we’ll make it easy to reschedule or cancel.
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